16 June
What’s Going Right in Primary Care? Award-Winning Practices that are leading the way
Outstanding teams
We hear a lot about the challenges in general practice — but what about the successes?
Across the UK, there are primary care teams quietly delivering outstanding work. They’re not just coping; they’re transforming services, reaching underserved groups, and building cultures where people genuinely want to stay and grow.
Here are 3 recent award-winning examples that deserve to be celebrated 👇
Tudor Lodge Health Centre, South West London
🏆 HTN Primary Care Awards – Case Study of the Year
✔️ 50% reduction in call wait times
✔️ 65% drop in missed calls
✔️ NHS App uptake increased to 71%
A brilliant example of using digital to make care more human — not less.
“Patients tell us they feel heard, seen and responded to.”
BrisDoc Healthcare – Cervical Screening for Homeless Women
🏆 Nursing Times Awards – Finalist (Primary Care)
✔️ Outreach via pop-up clinics and trauma-informed care
✔️ Over 150 women engaged who had been missed by the system
A beautiful example of health equity in action — reaching those who need care most.
“This was about rebuilding trust, one conversation at a time.”
Hartlepool & Stockton Health GP Federation
🏆 General Practice Awards – Practice of the Year (West View Millennium) + Multiple Wins
✔️ GP, Practice Manager & Unsung Hero awards
✔️ Strong culture, staff wellbeing and leadership
✔️ High recruitment and retention despite national shortages
This shows what happens when teams invest in people — not just process.
“Every member of the team is valued. That’s what drives results — and retention.”
Why does this matter?
Because it proves that innovation, inclusion, and teamwork still work — even in tough conditions.
👉 Let’s share more of what’s going right in primary care.
Which practice or team would you nominate for a shoutout?
If you know a team that’s always going above and beyond – nominate them to get an award! We run the Primary Care Stars Awards, where we aim to celebrate and reward the amazing people in our practices across the country. Nominate your team here.
Read about our last winners, here.
